Pittsburgh, Pa.- Howard Hanna Mortgage Services continues to be recognized for its commitment to client and agent satisfaction, earning multiple honors from Experience.com. The company was ranked among the top ten in the Jumbo Division for client satisfaction nationwide. Additionally, 13 loan officers were ranked in Experience.com’s Top 500 list, with Michele Lux earning a spot in the prestigious Top 100 list.
“We are incredibly proud to see Howard Hanna Mortgage Services recognized on a national scale for all of their hard work,” said Duffy Hanna, President of Howard Hanna Financial Services. “These honors reflect the dedication, expertise and care our loan officers bring to every client interaction—including both buyers and the agents who represent them. It’s rewarding to see their work acknowledged by both our customers and the industry.”
The Top Performers list is based on verified customer interactions and real-world performance data. Rankings are determined using Experience.com’s proprietary algorithm, which evaluates three key metrics: the number of verified reviews, survey completion rate and average star rating.
Earning a spot among the top 10 in the Jumbo Division is a reflection of Howard Hanna Mortgage Services’ commitment to excellence and client satisfaction. The Jumbo Division is the largest of four divisions considered by Experience.com. This ranking, based on real customer feedback and performance data, demonstrates the company’s ability to consistently deliver reliable, positive experiences to homebuyers.
Michele Lux (OH) was the highest ranked loan officer, earning a place in Experience.com’s Top 100. This honor reflects her dedication to client service and leadership within the organization. Her achievement not only sets a high standard for excellence but also paves the way for fellow loan officers striving to deliver the same level of care and results.
Having 13 loan officers named to Experience.com’s Top 500 list highlights the strength and consistency of the Howard Hanna Mortgage Services team. This recognition reflects not only the dedication of individual professionals, but also the company’s broader culture of service, accountability and trust. Among those honored were Vicki Vento (PA), Robin Caruso (PA), Ken Katis (PA), John Pinto (OH), Jennifer Glow (NC), Jeff Pearce (NC), Jay Becker (OH), Forrest Jewell (PA), Elaine Young (NC), Dee Downey (IN), Angelica Tedesco (PA) and Andy Milligan (OH)—each representing the high standards and client-first mindset that define Howard Hanna’s approach to lending.
Towne Mortgage (VA) and 1st Priority Mortgage (NY), both part of the Howard Hanna Financial Services family, were also honored for outstanding performance. Towne Mortgage earned the top spot in the Small Division category. Additionally, Towne Mortgage loan officer Lisa Roberts was named to Experience.com’s Top 500 list. Emily Silipini of 1st Priority Mortgage was also included in the Top 500, further demonstrating the high caliber of service across our network.
These accolades reflect the shared dedication across our 13-state footprint and our family of brands to delivering exceptional service. They reinforce our commitment to helping buyers and their agents achieve success in every market we serve.
About Howard Hanna: The Hanna Family of Companies proudly provide real estate, title, insurance and mortgage services to clients across 13 states. As the largest family-owned and -operated real estate brokerage in the United States, this full-service real estate company has more than 500 offices and 15,000 sales associates and staff, including many of the industry’s top-producing real estate, title, mortgage and insurance agents. The Hanna Success System provides Howard Hanna agents with 53% more business than agents at the top 1000 brokerages nationally. For more information, visit www.HowardHanna.com.
For the rankings, visit Experience.com.
